Terms of Service

By creating an account or using ShiftPriority ("Service") you agree to these Terms. If you are signing up on behalf of a business, you confirm you have authority to bind that business. If you do not agree, do not use the Service.

ShiftPriority is a cloud-based scheduling, employee management, and tip-distribution platform for restaurants, bars, and cafés, provided on a subscription basis.

• You must provide accurate information when creating an account.
• You are responsible for all activity under your account.
• You must be at least 18 years old to create an account.
• Notify us immediately of any unauthorised account access.

ShiftPriority is currently in a free open beta: until 1 October 2026 every account has full access at no charge, with no credit card required. After the beta, new accounts receive a 14-day free trial of the Pro plan, after which you may subscribe to a paid plan or your account will be limited to read-only access. We do not automatically charge you, and we will give notice before any billing begins.

• Subscriptions are billed monthly or annually in advance via Stripe. Prices are in Euros (€) inclusive of applicable VAT.
• Annual subscriptions are non-refundable except where required by law. Monthly subscriptions may be cancelled at any time; access continues until end of the billing period.
• We reserve the right to change pricing with 30 days' notice.
• If payment fails we will retry for 7 days before suspending the account.

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to gain unauthorised access to any part of the Service.
• Reverse-engineer, decompile, or extract source code.
• Resell or sublicense access without written permission.
• Upload malware or conduct denial-of-service attacks.
• Scrape or bulk-export data via automated means without consent.

You retain ownership of all data you enter. We process it solely to provide the Service. See our Privacy Policy and Data Processing Agreement.

The Service, including its software and design, is owned by ShiftPriority and protected by applicable intellectual property laws. These Terms do not transfer any ownership rights.

We target 99.5% monthly uptime excluding scheduled maintenance. Pro and Business subscribers receive priority support with a one-business-day response target.

To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid us in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

You may close your account at any time from billing settings. We may suspend or terminate with 14 days' notice, or immediately for material breach. Data is deleted within 30 days of termination except where retention is required by law.

These Terms are governed by the laws of the Federal Republic of Germany. As far as legally permissible, the place of jurisdiction is München.

We are not obligated and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

ShiftPriority is a software tool. It does not provide legal, tax, payroll, or employment-law advice, and its outputs (schedules, working-time records, tip calculations, and payouts) are suggestions that you must review. You are solely responsible for ensuring that your use of the Service complies with all applicable laws — including employment, working-time, minimum-wage, collective-bargaining, tax, social-security, and tip-distribution rules — and for the accuracy of the data you enter and any decisions you make using the Service.

Material changes will be notified by email or in-app notice at least 14 days in advance. Continued use after the effective date constitutes acceptance.

Questions? [email protected]