Terms of Service

1. Provider and contract

The provider is Yam Grol, trading as ShiftPriority, Dobmannstraße 12, 80993 München, Germany; [email protected], +49 176 42956906. ShiftPriority is offered exclusively to businesses within § 14 BGB, not consumers. An authorised adult accepts these Terms and the DPA when creating a workspace. We record the version and acceptance. Invited employees use the customer's workspace under its instructions and do not acquire their own paid subscription.

2. Service

ShiftPriority provides cloud scheduling, employee management, working-time records, availability/leave management, team communication, tip calculation and selected POS integrations. Available features and limits depend on the selected plan and the descriptions shown when you subscribe. AI Import and scheduling/compliance suggestions require human review. We do not provide legal, tax, payroll or employment-law advice, or execute tip payouts through employees' bank accounts.

3. Accounts and customer responsibilities

An optional external calendar connection displays events from a calendar selected by an authorised manager to managers with schedule access in the same workplace. Events are read-only and do not change shifts or availability. The customer selects an appropriate calendar and has authority to share its events with that audience. Updates depend on provider access and notification delivery; calendar events can be delayed or out of date. The interface identifies failed updates, and the original calendar remains available for checking current event details. This does not exclude our contractual or statutory duties.

• Provide accurate business/contact details and protect credentials and shared time-clock devices. Inform us promptly of unauthorised access.
• Workspace creators/billing administrators must be at least 18 and authorised to bind the business. Invited staff may be minors where their employment and service use are lawful; the employer supplies necessary authorisation and information.
• Assign appropriate access permissions, inform employees, establish lawful bases (including for location or special-category data), and review schedules, wage/compliance suggestions, time records and tip calculations before relying on them.
• The customer is responsible for its employment, working-time, collective-agreement, tax, payroll and tip-distribution obligations. This does not remove ShiftPriority's own contractual or statutory duties.

4. Free trial

New workspaces receive a 14-day free trial without a credit card. It does not automatically become a paid subscription. At trial expiry, paid operations may be restricted and the workspace becomes read-only unless you subscribe. Subscription cancellation or trial expiry does not itself delete your records.

5. Subscription, prices and cancellation

• Stripe checkout displays plan, billing currency, monthly/annual billing period, price and applicable taxes before payment. Subscriptions renew for the selected billing period until cancelled.
• The customer agrees to receive invoices electronically, including PDF invoices, at its billing email address or through the billing portal, subject to mandatory invoice-format requirements. Provide the correct business name, billing address and applicable business tax identifiers, and keep them current.
• You can cancel monthly or annual renewal through Billing. Access continues until the end of the paid period. Prepaid periods are not normally refunded, without limiting statutory rights, remedies for non-performance, or refunds expressly promised by us.
• An increase for an existing subscription requires a valid agreement with the customer. We communicate a proposed increase at least 30 days before the proposed renewal date; it does not increase a period already paid for. You can cancel renewal before it takes effect. Notice or silence alone does not establish agreement to a new price.
• If payment fails, we may restrict paid features after notice and a reasonable opportunity to remedy the failure. Necessary security measures can be taken immediately.

6. Acceptable use

Do not use the service unlawfully, access another customer's data, bypass security, upload malware, disrupt the service, or resell access without permission. Reverse engineering/decompilation restrictions apply only to the extent permitted by mandatory law, including lawful interoperability rights. Unauthorised scraping or abusive automated access is prohibited; permitted exports, statutory access/portability and lawful switching remain available.

7. Data and intellectual property

You retain your rights in data you provide and grant us the permissions needed to supply the service on your instructions. Workspace processing is governed by the DPA; our own account/website processing is explained in the Privacy Policy. The software, design and service materials remain protected intellectual property; access does not transfer ownership.

8. Availability and support

We aim for 99.5% monthly availability excluding announced maintenance, and a response within one business day for priority support on Pro/Business. These are operational targets, not a separate service-level guarantee or an exclusion of statutory remedies. We announce planned maintenance where reasonably possible.

9. Liability

We are liable without limitation for intent, gross negligence, injury to life, body or health, fraudulently concealed defects, an expressly assumed guarantee, and liability that mandatory law does not permit us to limit.

For simple negligence, we are liable for breach of an essential contractual duty whose fulfilment enables the contract and on which the customer may ordinarily rely. That liability is limited to foreseeable damage typical of the contract. Otherwise liability for simple negligence is excluded to the extent legally permissible.

These limits also apply to our representatives and agents, but do not restrict data subjects' statutory rights, including Art. 82 GDPR. There is no blanket three-month-fees cap.

10. Termination, export and deletion

The customer can cancel renewal through Billing and request account/workspace deletion or data return through Settings → Privacy or [email protected]. We verify identity and authority, distinguish personal-account deletion from workspace deletion, and consider legally required retention. GDPR requests normally receive a response within one month; a lawful extension is explained within that month.

Either party retains its statutory right to terminate for good cause. We may suspend only as reasonably necessary for a serious breach, non-payment or security/legal risks, with notice and an opportunity to remedy where appropriate. If we discontinue the service without customer breach, we give reasonable advance notice, provide export assistance and refund unused prepaid service. We do not use a blanket right to end paid service on 14 days' notice without these protections.

11. Switching and retrieval

For customers entitled to switching under Chapter VI of the EU Data Act, contact [email protected] to switch to another provider or your own infrastructure. No switching notice period longer than two months is required. The normal transition period is no more than 30 calendar days after the notice period; a technically necessary extension follows the Data Act's explanation and timing requirements, and the customer may request an appropriate extension. We provide reasonable assistance, maintain continuity/security during transition, and confirm when switching is completed and the relevant contract terminates.

Exportable data includes customer-provided employee, schedule, availability, leave, time, tip, sales/inventory, communication and configuration records, relevant metadata and uploaded customer files. The in-app JSON export covers supported tables; contact us for the remaining records/files and a complete structured, commonly used, machine-readable export, with available schema information. Provider source code, internal security secrets and protected service intellectual property are excluded where the law permits, without obstructing switching.

We allow at least 30 calendar days to retrieve exportable data after transition, then erase it as required by the Data Act and DPA, except for identified legal retention duties. Earlier deletion at the customer's request remains possible. We charge no separate data-egress or switching fee. Ordinary service charges already agreed remain payable; this clause adds no early-termination penalty. No promise is made to recreate our software in the destination service.

12. Governing law and disputes

German law applies, without excluding mandatory applicable law. Munich is the agreed forum only for merchants within the German Commercial Code, legal persons under public law or public-law special funds, or where a jurisdiction agreement is otherwise legally permissible. Being a business within § 14 BGB alone does not make every customer a merchant for this clause.

We are neither obliged nor willing to participate in consumer arbitration proceedings. The service is offered to businesses.

13. Changes and contact

We send workspace owners a dedicated email explaining proposed material Terms/DPA changes, the proposed date and action needed, normally at least 14 days beforehand. Changes that require agreement become binding only through the authorised customer's express agreement or another legally valid basis. Continued use or silence alone is not acceptance. Without agreement, the existing contract continues unless it is lawfully terminated. Subprocessor changes follow the DPA's notice and objection procedure; price proposals follow section 5. Editorial corrections are published without normally requiring an email.

Contact [email protected] about agreements and [email protected] about data.

An authorised workspace owner can review a published proposed Terms/DPA version in the app and expressly agree using a separate confirmation and button. We preserve the original signup record and record the new version, representative's account, workspace name, document fingerprints, review language and actual acceptance/effective times separately. The proposed version takes effect no earlier than the notified date or the express agreement, whichever is later. Reviewing a notice or opening the app does not agree to it; access to existing data and export requests is not conditional on this confirmation.